Frequently Asked Questions

Q: What is the difference between a cellular and a digital phone?
A: In a word, clarity. With 100% digital you get crisp, clear conversations - without the static, fading and background noise you get with cellular phones.

Q: What if my phone is lost or stolen?
A: Call Kalona Telephone at 319-656-3668 or i wireless Customer First at 1-888-550-4497 and have your account suspended immediately.

Q: How will I know if I'm going to have service on my phone when I travel out of town or out of state?
A: Click on the link below to go directly to the local and nationwide coverage maps. www.kctc.net/pcs/coverage.html

Q: What does it mean if my phone says "Enter PUK code"?
A: If you enter your SIM PIN Code into your phone wrong three times, it will then lock you out and ask for a PUK Code. DO NOT continue to enter numbers! You must call Kalona Telephone (319-656-3668) or i wireless (888-550-4497) to get the unlock code.

Please email us if you do not see your question here.