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KCTC Service

SUPPORT

We are committed to customer care and satisfaction.

If you need assistance with any KCTC service, please contact us using the following information:

Phone:
319-656-3668

Business Hours: 
Mon-Fri 8:00am-5:30pm

Technical Support Email:
support@kctc.net

Billing Support Email: 
billing@kctc.net

Frequently Asked Questions

Billing

What is the federal universal service charge (FUSC)?

The federal government has established national programs to support the provision of telecommunications services to schools, libraries, rural health-care providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

As a result of recent judicial action and federal regulatory response affecting the collection of funds supporting these programs, Kalona Cooperative Technology Company charges a Federal Universal Service Charge (FUSC).

The amount of the monthly surcharge will vary quarterly. Generally, the surcharge will be applied per telephone line. However, customers using dedicated interstate special-access circuits (Kalona internet customers) will be assessed a percentage of their monthly interstate service amount.

What is the “End User Charge” on my KCTC phone bill?

“Commonly referred to as the “End User Access” charge on your bill, this charge is part of the FCC’s ongoing effort to promote a competitive framework for the U.S. telecommunications industry.” This fee is regulated and capped by the Federal Communications Commission (FCC), not by state public utility commissions. It is not a tax or a fee charged by the government. The purpose of the charge is to ensure that all Americans can afford at least a minimal level of basic telephone service, regardless of a rural or urban location.

What are capital credits?

One of the benefits of being a cooperative member is that you are entitled to receive a portion of the cooperative earnings. A capital credit refund is a way of distributing the cooperative’s net income to its members. Capital credit refunds issued in the form of allocated surplus can only be retired, or paid to members, upon approval of the board of directors. Each time a capital credit distribution is issued, the cooperative will notify eligible members of their refunds.

What is a cooperative?

“An organization owned collectively by members who share in its benefits.” Kalona Cooperative Technology Company was established by its members to provide themselves with a vitally needed telecommunications service. This will provide member’s economic and community standards and will also provide significant long-range benefits and contributions both to the community and subscribers.

FOR BILLING QUESTIONS PLEASE CALL 319-656-3668 OR EMAIL BILLING@KCTC.NET

Internet

 

How do I test my internet speeds?

 

Is your network adapter enabled?

There are several places you may need to check to verify that your network adapter is enabled.

WIRELESS LAPTOP: If you are using a laptop with a wireless network adapter, there may be a physical switch that is used to enable or disable your network adapter. Often times there is also an indicator light that will tell you if the switch is in the on or off position. Look for a WIFI label or a small picture of an antenna. This varies widely depending on manufacturer and model so you may need to consult your user manual for further assistance.

WINDOWS 8:

On the Windows 8 start screen click on settings. Click on the Wi-Fi/network icon and make sure airplane mode is disabled and Wi-Fi is enabled.

If you can’t find it on the start menu:

  • On the Start Menu type in control panel
  • Click on Networks & Internet
  • Click on Network & Sharing
  • Click Change Adapter Settings on the left
  • Right click on Wi-Fi adapter and click on Enable

WINDOWS 10:

By default most computers will have a Wi-Fi icon in the bottom right corner of the task bar. Click on the icon and make sure the Wi-Fi button is colored.

If you don’t see the Wi-Fi icon:

  • On the Start Menu select Settings
  • Cick on Networks & Internet
  • Select Wi-Fi on the left pane
  • Scroll down and click on Change adapter options
  • Right click on Wi-Fi adapter and click on Enable

Telephone

How do I know where my telephone wires are located?

Before digging in your yard, it is VERY important to have all your cables located. Call Iowa One Call at 1-800-292-8989 at least TWO days before you dig. Click here for additional information.

How do I change my calling features?

To change your calling features, please log into your SmartHub account.

Voicemail

HOW TO SETUP YOUR VOICEMAIL ACCOUNT

Before you can make full use of E-voice, KCTC’s new voicemail system, you will need to set up your account by calling 656-MAIL(6245) from your own telephone. When prompted, enter the PIN# 0000.

First time sign-in involves three steps:

  1. you must change your PIN
  2. you must record your name
  3. you must choose a greeting to play to callers

You may skip first-time sign-in once by pressing the * key twice, but after skipping it once, you must complete the setup the next time you call in.

Changing your PIN

First, to secure your account, you must set up a new PIN.

  1. Enter a new PIN, pressing # when finished.
  2. Confirm the new PIN by re-entering it and pressing # when finished.
  3. Next, you are prompted to record your name. Record your name and press # when finished.

Choosing a greeting

Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.

  • To record a personal greeting, press 1. Record your personal greeting, and press # when finished.
  • To use a system-generated greeting that announces your recorded name, press 2.
  • To use a system-generated greeting that reads out your phone number, press 3.
  • To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.

An announcement plays back your selected greeting.

  • To record or select a different greeting, press 1.
  • To save it and use it as your greeting, press #.

This is the last step in setting up your mailbox. Once you have finished, you are transferred to the Main Menu.

List of Voicemail Menu Options:

Email settings for iPhone or iPad

TO ADD AN EMAIL ACCOUNT TO YOUR IOS DEVICE

Open the SETTINGS app
Tap MAIL
Tap ACCOUNTS
Tap ADD ACCOUNT
Tap OTHER
Tap ADD MAIL ACCOUNT

NAME = enter your full name
EMAIL = your-full-email-address@kctc.net
PASSWORD = enter your email password
DESCRIPTION = KCTC

Tap NEXT
Tap IMAP

NAME = enter your full name
EMAIL = your-full-email-address@kctc.net
DESCRIPTION = KCTC

INCOMING MAIL SERVER:
HOST NAME = imap.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = enter your email password

OUTGOING MAIL SERVER:
HOST NAME = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = enter your email password

Tap NEXT
Tap SAVE

TO VERIFY AN EXISTING EMAIL ACCOUNT

Open the SETTINGS app
Tap MAIL
Tap ACCOUNTS
Tap the account you want to verify
Tap ACCOUNT

NAME = your full name
EMAIL = your-full-email-address@kctc.net
DESCRIPTION = KCTC

INCOMING MAIL SERVER:
HOST NAME = indigo.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = your email password

OUTGOING MAIL SERVER:
Tap SMTP

PRIMARY SERVER:
Tap the primary server

SERVER = on
HOST NAME = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = your email password
USE SSL = on
AUTHENTICATION = MD5 challenge-response
SERVER PORT = 587

Tap DONE
Tap ACCOUNT
Tap ADVANCED

MAILBOX BEHAVIORS:
all = on my iphone

MOVE DISCARDED MESSAGES INTO:
DELETED MAILBOX = on

DELETED MESSAGES:
REMOVE = after one week

INCOMING SETTINGS:
USE SSL = on
AUTHENTICATION = MD5 challenge-response
IMAP PATH PREFIX = /
SERVER PORT = 993

S/MIME = off

Tap ACCOUNT
Tap DONE

Email settings for Android

Open the SETTINGS app
Tap ACCOUNTS & SYNC
Tap ADD ACCOUNT
Tap EMAIL

 

EMAIL ADDRESS = your-full-email-address@kctc.net
PASSWORD = enter your email password

 

Tap MANUAL SETUP
Tap IMAP

 

USERNAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
IMAP SERVER = imap.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 993
IMAP PATH PREFIX = blank
Tap NEXT

 

SMTP SERVER = smtp.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 465
Check REQUIRE SIGNIN
USERNAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
Tap NEXT

 

Set how frequently you want your phone to check for new mail
Tap NEXT

 

GIVE THIS ACCOUNT A NAME = your-full-email-address@kctc.net
YOUR NAME = enter your full name
Tap NEXT

Email settings for Windows 10

Open the Windows 10 Mail App
Click the Settings Gear Icon

 

The Settings Menu will appear
Click Accounts

 

The Accounts Menu will apear
Click Add Account

 

The Choose An Account Window will appear
Scroll down
Click Advanced Setup

 

The Advanced Setup Window will appear
Click Internet Email

 

The Internet Email Account Window will appear

 

Account Name = your-full-email-address@kctc.net
Your Name = your full name
Incoming Email Server = imap.kctc.net
Account Type = IMAP4
Email Address = your-full-email-address@kctc.net
User Name = your-full-email-address@kctc.net
Password = your email password
Outgoing (SMTP) Email Server = smtp.kctc.net

 

Outgoing server requires authentication = Check
Use the same username and password for sending email = Check
Require SSL for incoming email = Check
Require SSL for outgoing email = Check

 

Click Sign In
Click Done

Open MICROSOFT OUTLOOK

Click the FILE menu
Click the ACCOUNT SETTINGS menu
Click the ACCOUNT SETTINGS option

The ACCOUNT SETTINGS window will appear
Click the EMAIL tab
Click NEW

The ADD NEW ACCOUNT – CHOOSE SERVICE window will appear
Click EMAIL ACCOUNT
Click NEXT

The ADD NEW ACCOUNT – AUTO ACCOUNT SETUP window will appear
Click MANUALLY CONFIGURE SERVER SETTINGS
Click NEXT

The ADD NEW ACCOUNT – CHOOSE SERVICE window will appear
Click INTERNET EMAIL
Click NEXT

The ADD NEW ACCOUNT – INTERNET EMAIL SETTINGS window will appear
YOUR NAME = enter your full name
EMAIL ADDRESS = your-full-email-address@kctc.net
ACCOUNT TYPE = IMAP
INCOMING MAIL SERVER = imap.kctc.net
OUTGOING MAIL SERVER = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD =enter your email password
Check REMEMBER PASSWORD
Click MORE SETTINGS

The INTERNET EMAIL SETTINGS window will appear
Click the OUTGOING SERVER tab
Check MY OUTGOING SERVER REQUIRES AUTHENTICATION
Check USE SAME SETTINGS AS MY INCOMING SERVER
Click the ADVANCED tab
INCOMING SERVER – USE THE FOLLOWING ENCRYPTION = auto
OUTGOING SERVER – USE THE FOLLOWING ENCRYPTION = auto
Click OK

The ADD NEW ACCOUNT – INTERNET EMAIL SETTINGS window will appear
Click NEXT

THE ADD NEW ACCOUNT – CONGRATULATIONS window will appear
Click FINISH

    Since 1905, KCTC has helped the Kalona community stay connected with the latest advancements in clear, dependable telecommunications services. As a local provider, KCTC offers an expanding array of communications options along with responsive, personal service. KCTC customers now enjoy Fiber-to-the-Home technology, delivering the latest in home entertainment and Internet access right to the customer’s door.