Busy Signals

BACKGROUND

Customer usage of our internet service varies from hour-to-hour, day-to-day, season-to-season and fluctuates widely during each day from the highest usage to the lowest usage. We maintain enough modems to accommodate normal ranges of usage by our customers at peak times. We monitor customer usage at various times during the day to make sure that we have enough lines and modems to accommodate normal ranges of customer usage, even at the times of the day when customer usage is normally the highest. KCTC maintains a user to modem ratio of less than 7:1, we do not know of any ISP that maintains a ratio of less than 9:1, with major online services maintaining an average ratio of 30-50:1.

OCCASIONAL EXCEPTIONS

Nevertheless, it is still possible that our customers may experience busy signals. If a busy signal occurs, it could be one of those occasions during extraordinarily high internet usage (large news/sports events, severe weather, etc.) Should a busy occur, please wait approximately 10 minutes and try again.

KCTC continues to add modems and lines as necessary; we try our best to provide you with a trouble-free internet connection. If you have any questions, please contact us at 319-656-3668 or by email at support@kctc.net.