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KCTC Dialup Support
1:
How do I change my password?
Contact KCTC by phone at 319-656-3668 or stop
by our Office at 510 B Avenue, Kalona, IA 52247. Inform us of
the new password you want to use. We will change the password
on your account. You will be prompted to enter your new password
the next time you use your dialup connection or check your email.
2: Why do I get an "invalid
username or password" error?
Try retyping your username and password. Make sure
the Caps Lock on your keyboard is OFF. Usernames and passwords are
case-sensitive, meaning for example that "A" is treated
as different that "a". So make sure you type them in EXACTLY
as shown on your settings sheet.
3: Why do I get a "no dial tone"
error?
Try restarting your computer. Make sure the phone
line is not already in use. Verify there is a dial tone at the phone
jack by plugging a telephone into it and listening on the reciever.
Make sure the phone cable between the wall and your computer is
plugged in securely at both ends.
4: How do I know if my modem is working?
You may check your modem to see if it responds.
In most cases this will tell you whether or not your modem is working
properly.
Windows XP
-Open the Control Panel and click on the Phone and Modem Options
icon.
-Click on the Modems tab and select the modem your computer is currently
using.
-Click the Properties button which opens a new window.
-Click on the Diagnostics tab at the top and then click the Query
Modem button at the bottom.
-The computer will try to communicate with the modem. If the modem
shows commands and responses; your modem should be in working condition.
5: Why can't I browse the Internet?
Windows XP
-In the Control Panel open the Network
and Dial-Up Connections (it may be called just "Network Connections").
-Right click on the Dial KCTC Internet
icon and click Properties.
-Click on the Networking tab. In the
Type of Dial-Up Server section choose PPP.
-In the components section, TCP/IP
should be checked and highlighted, then click on Properties.
-Select to Obtain IP Address automatically.
-Select Obtain DNS Server Addresses Automatically.
-Click on OK in the remaining dialog boxes.
6: What should the DNS settings be?
In most cases, for both dialup and DSL connections,
DNS settings should be configured automatically by DHCP.
7: I am still having problems.
If you are still having problems with your computer
or internet connection, you may contact KCTC by phone: 656-3668,
or by email: support@kctc.net | 
