In order to change your e-mail password you must first change it with KCTC. To do this, you may stop by our office located at 510 B Avenue, Kalona or give us a call at 319-656-3668. At this time we do not accept password changes over the Internet or e-mail.

After you've changed your password with KCTC, you will need to change it in your computer. Changing your e-mail password will affect both KCTC WebMail and any 3rd party e-mail client you may use. In most cases, after changing your password with KCTC, many 3rd party e-mail clients will prompt you for the new password when checking for new e-mail. When typing in your new password you may choose Remember Password, if desired.

Verify your KCTC Mail Server settings. The way to do this depends on what email program you use.

Outlook Express on Windows XP/Windows Mail on Windows Vista

• Open Outlook Express/Windows Mail
• Click the TOOLS dropdown menu and click ACCOUNTS
• Click the icon labelled MAIL (DEFAULT) and click PROPERTIES
• Click the SERVERS tab
• INCOMING MAIL (POP3) should be set to "indigo.kctc.net"
• OUTGOING MAIL (SMTP) should be set to "teal.kctc.net"
• ACCOUNT NAME should be set to the first half of your email address
  (for example: "ACCOUNT-NAME"@kctc.net)
• Uncheck LOG ON USING SECURE PASSWORD AUTHENTICATION
• Uncheck MY SERVER REQUIRES AUTHENTICATION
• Click OK in the PROPERTIES window
• Click CLOSE in the ACCOUNTS window
• Close and reopen Outlook Express

Your e-mail mailbox is probably full. This is most commonly caused by a large attachment. We suggest that you look at your e-mail using WebMail (web-based e-mail) and delete any mail out of your box. To use WebMail, simply go to our homepage, www.kctc.net, and click on the envelope icon in the upper right (between "Support" and the calander icon) or Click Here. Enter your user name and password, and you can log on to your e-mail. Additional mailbox space is also available from KCTC for a small monthly fee.

An "Auto-Generated message" is an e-mail message that is automatically created and sent by a computer when a certain event has occurred. These messages are intended to deliver information about something that has happened that would otherwise go unnoticed. Because these messages are created and mailed by a computer, you will not receive a response if you reply to them. Instead, e-mail support@kctc.net with any questions regarding the contents of the message you have received.

For a list of common KCTC auto-generated messages and what they mean, Click Here.

If you are still having problems please feel free to contact KCTC by phone: 319-656-3668, or by e-mail: support@kctc.net.