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KCTC Online Support for Quarantine Reports
A
report of your quarantined e-mail is sent to your inbox at regular intervals.
This report is generated if your e-mail account has received spam, a virus or
a forbidden attachment which has accordingly been withheld from your inbox.
A Quarantine Report (see sample below) shows you information about the e-mail
that has been sent to your personal Quarantine Folder since your last report,
as well as information about the e-mail that is currently in your Quarantine.
Please note: You will only receive a Quarantine Report if you have messages
in your Quarantine Folder at the time the report is generated.
Click
the image for a larger view. |
Releasing Quarantined E-mail from the Quarantine Report
| 1. Open
your Quarantine Report e-mail. |
| 2. Click
the "Release" link to the right of the corresponding e-mail. |
3.
(OPTIONAL)
Adding Quarantined E-mail to your Trusted Sender List.
To add
a released e-mail to your Trusted Sender List, click the hyperlink labeled
"Here" in the pop-up window.
A new pop-up window
will appear stating that the e-mail you released from the Quarantine has been
added to your Trusted Sender List. |
4. Close
the pop-up window. Check for new messages and the released e-mail will now appear
in your inbox.
*If you release an e-mail containing a forbidden attachment, it will be sent
to the anti-virus scanning server. Thus, it is possible that the e-mail gets quarantined
again, and cannot be released through the report. |
Deleting All Quarantined E-mail from the Quarantine Report *
| 1. Open
your Quarantine Report e-mail. |
| 2. Click
the "Delete All Spam" link at the bottom of the Quarantine Report. |
| * It
is not necessary to delete spam messages from your Quarantine report. Messages
in your Quarantine do NOT count against your e-mail box quota. All messages in
your Quarantine are automatically purged after 5 days. |
Changing
the Interval at which Quarantine Reports are Generated
| Quarantine Reports
can be configured to be sent daily, weekly or not at all (see illustration below).
To change the report interval, log in to your KCTC WebMail (http://webmail.kctc.net)
account, click "Settings" then click "Quarantine Reporting Options." |
Quarantine Reports
can be generated every 1 day up to every 15 days by choosing from the drop-down
menu. To turn off Quarantine Reports, simply uncheck the box. Remember to click
"Save" when you are finished making changes.
For
additional help please contact KCTC Technical Support
at 319-656-3668 or support@kctc.net.
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