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KCTC Telephone Support
1: How do I change
my calling features?
To change your calling features, call KCTC at 319-656-3668 or come in to our office. If we are contacted before 3:30pm your calling features will be updated the same
day. There is a $13 service charge for all updates made to an account
at one time.
2: How do I change my long distance
carrier?
To change your long distance carrier, you need
to first call your current carrier, and make sure you are set up
on a calling plan. It is important to set up a calling plan, because
if no calling plan is implemented then you will be billed casual
rates, which can be anywhere from 15 to 30 cents per minute, depending
on time and location. After your calling plan is set up, call KCTC
at 319-656-3668. Your long distance carrier will not be changed unless
your local telephone office is informed. Contact KCTC during regular
business hours to request a long distance carrier
change. When calling you need to have the 4-digit Carrier Identification
Code (CIC). There is an $11.50 switching fee to change to a carrier
other than KCTC. If changing to KCTC there is only a $5 switching
fee and all charges will be on the same bill. Click
here to see the long distance plans KCTC has to offer or
to change your long distance carrier.
3: Does KCTC offer vacation rates?
Yes, KCTC offers 50% off your telephone line rate
and optional services (reoccuring monthly charges) for the amount
of time you specify.
4: Does KCTC sell telephones?
While KCTC does have some telephones in stock, we recommend customers visit the Kalona RadioShack store in the Bulltowne Plaza for a wider selection.
5: What long distance carrier is
best for me?
KCTC only bills long distance for AT&T and
our own 2 Carriers. It is best to pick a Long Distance plan that
fits your needs. If you use a large amount of long distance, look
for a plan with a small monthly charge. If your long distance usage
is infrequent, then a plan with no monthly charge might work better
for you. These plans usually run about 14 to 15 cents a minute,
depending on carrier prices.
6: What is a Pic Freeze?
A Pic Freeze is similar to a security block for
your long distance. When you have a Pic Freeze, no carrier can change
your long distance without your permission. If you don't have a
Pic Freeze on your account, any other long distance carrier can
change your long distance without notifying you.
7: How do I know where my telephone
wires are located?
8: What are the local calling areas
from Kalona?
Calls to the following prefixes are billed as local calls.
223 Newhall
227 Norway
227 Watkins
525 Hartwick
545 Tiffin
622 Amana
624 Solon
625 Coralville
626 North Liberty
627 West Liberty
632 Cedar Rapids (South)
639 Kinross
639 Ladora
643 West Branch
646 Wellman
647 Victor
655 Millersburg
656 Kalona
656 Richmond
664 North English
665 North Liberty
667 South English
679 Hills
679 Sharon
683 Hills
683 Sharon
685 Guernsey
738 Keswick
828 Oxford
841 Ely
845 Fairfax
846 Fairfax
848 Ely
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