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KCTC WebMail Support
1:
How do I change my e-mail password?
In order to change your e-mail password you must
first change it with KCTC. To do this, you may stop by our office
located at 510 B Avenue, Kalona or give us a call at 319-656-3668.
At this time we do not accept password changes over the Internet
or e-mail.
After you've changed your password with KCTC, you
will need to change it in your computer. Changing your e-mail password
will affect both KCTC WebMail and any 3rd party e-mail client you
may use. In most cases, after
changing your password with KCTC, many 3rd party e-mail clients
will prompt you for the new password when checking for new e-mail.
When typing in your new password you may choose Remember Password,
if desired.
2:
What is WebMail?
WebMail is a web
based e-mail client that allows you to check your KCTC e-mail from
any computer in the world that has access to the Internet. To use
WebMail, type the following address into your Internet browser,
Internet Explorer is recommended: http://webmail.kctc.net.
A login screen will appear asking you to enter a
username and password. Once your username and password is entered,
click "Login" to begin using WebMail. KCTC recommends
that you only use WebMail when you're out of town or away from you're
computer.
3:
Why can't I see my messages in WebMail?
Only new messages, not previously received/downloaded
at home, will appear in your WebMail Inbox. Additionally, new messages
received in your WebMail can be viewed at home.
4:
Why can't I send to multiple recipients?
Make sure all recipients are listed in the "To"
field and are separated with semicolons(;).
5:
Why can't I delete my messages?
To delete a message check the corresponding box
to the left and choose "Delete/Undelete" from the menu.
Choose "Purge deleted" to permanently remove all previously
deleted messages from the current folder.
6:
How do I move my messages to a designated folder?
Check the corresponding box to the left of the message.
Next choose the designated folder from the drop down menu at the
top.
7:
How do I send attachments?
Choose "New" from the Inbox and then click
"Attachments." Select browse to find where your attachment
is located on your computer. Once you find the attachment you would
like to send, click open. The location of your attachment will be
displayed and then choose "Attach" from the attachment
window, then "Close." Your attachment will then be added
to your message and sent as usual.
8:
Is it necessary for me to "logoff" WebMail?
If more than one person uses your computer, you
may choose to logoff so others cannot access your email. It is not
necessary to logoff for any other reason.
9:
I am still having problems.
If you are still having problems with your computer
or WebMail, you may contact KCTC by phone: 656-3668, or by email:
support@kctc.net.
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