LIFELINE ASSISTANCE PROGRAM

1. The Lifeline Assistance Program is a plan which assists qualified low-income applicants with reductions in their monthly local exchange service rate. The assistance applies for a single telephone line at the applicant's principal place of residence. Qualified applicants shall have their monthly local exchange service rate reduced by the federal support of $1.75, in addition to the $6.50 of baseline federal support used either to waive the Lifeline customer's federal end-user common line charges, or to reduce the Lifeline customer's residential rate.

2. Eligibility Requirements
To be eligible for assistance, an applicant must participate in one of the following:

a. Medicaid (e.g. Title XIX/Medical, state supplemental assistance)
b. Food Stamps
c. Supplemental Security Income (SSI)
d. Federal public housing assistance
e. Low-Income Home Energy Assistance Program (LHEAP)

The Lifeline customer is responsible for notifying the Company if the customer ceases to participate in any of the public assistance programs listed above.

3. Application for Assistance
An applicant shall request telephone assistance through completion of a form provided by the KCTC. Download the Lifeline Assistance form: PDF version - Word version

4. Rates
a. The Lifeline customer will receive a monthly credit toward their local exchange service rate. The total monthly credit of $8.25 consists of the $1.75 federal support and the $6.50 baseline federal support to waive the Lifeline customer's federal end-user common line charges or to reduce the Lifeline customer's residential rate.

b. Toll blocking shall be included with this service offering without charge. No service deposit would be required if applicant voluntarily elects toll blocking with the initiation of Lifeline Service.