LOW INCOME ASSISTANCE PROGRAM - LINK UP

1. The Low-Income Telephone Connection Assistance Program (Link Up) is a plan which assists qualified low-income applicants with reduced service connection charges. The assistance applies for a single telephone line at the applicant's principal place of residence. A reduction of fifty percent of all service connection charges, or $30.00, whichever is less, will be provided to qualified applicants.

2. The consumer shall receive the benefit of the Link-up program for a second or subsequent time only for a principal place of residence with an address different from the residence address at which Link-up assistance was provided previously.

3. Eligibility Requirements
To be eligible for assistance, an applicant must participate in one of the following:

a. Medicaid (e.g. Title XIX/Medical, state supplemental assistance)
b. Food Stamps
c. Supplemental Security Income (SSI)
d. Federal public housing assistance
e. Low-Income Home Energy Assistance Program(LHEAP)

4. Application for Assistance
An applicant shall request telephone assistance through completion of a form provided by the KCTC. Download the Lifeline Assistance form: PDF version - Word version

5. Charges and Deferred Payments
a. All tariffed service connection charges for installing basic residential telephone service, except security deposits, shall be reduced by 50% or $30.00, whichever is less.

b. An applicant may defer payment of the service connection charges or security deposit. Payments may be deferred up to 12 months with a payment schedule of equal payments of up to $200.00 assessed for commencing service. Interest will not be charged on deferred payments.