SMS Alert Terms & Conditions

These terms and conditions (“Terms”) apply to your use of the text messaging (“Alerts”) offered by Kalona Cooperative Technology Company and its affiliates (collectively, “COMPANY”, “us”, and “our”).

Consent and Enrollment

By giving COMPANY your mobile number, you agree to receive SMS and MMS alerts. You confirm that you own the number or have the owner’s permission to sign up. This agreement overrides any “Do Not Call” registry status. Your wireless carrier might charge you standard data or message fees for these texts.

Available Alert Types

The system may automatically enroll you in informational or emergency alerts. These messages cover:

  • Service outages and repairs.

  • Appointment reminders.

  • Billing updates and payment confirmations.

  • Performance issues or service tier suggestions.

  • Special promotions and marketing offers.

Cancellation Process

To stop receiving messages, text STOP to 1-800-656-8510. You must send this word alone without extra spaces or characters to ensure the automated system processes it. While the company tries to honor other cancellation methods, using any method besides the “STOP” command releases COMPANY from liability if messages continue. We will send one final text to confirm your unsubscribed status.

Support and Frequency

Seek help by texting HELP to 1-800-656-8510 or visiting https://www.KCTC.net/. Most subscribers receive 3 to 5 messages per month, though frequency varies based on your account activity and local maintenance.

Limitations and Liability

COMPANY provides these alerts on an “as is” basis and does not guarantee delivery. Because third-party wireless carriers handle transmissions, we cannot ensure total privacy or constant signal availability. By using this service, you agree to the following legal protections:

  • No Warranties: We do not promise the service will be error-free or meet specific requirements.

  • Liability Waiver: You release COMPANY from any claims regarding missed alerts, delayed messages, or data breaches.

  • Indemnity: You agree to defend the company against legal claims arising from your use of the alert system.

  • Jurisdiction: Iowa law governs these terms. Any legal disputes must take place in Iowa courts.

Service Changes

COMPANY reserves the right to modify these terms or terminate the alert service at any time. Regularly checking the official website ensures you stay updated on policy changes. Continued use of the service constitutes your legal acceptance of any new terms.

GoCare SMS Alert Terms & Conditions

Enrollment and Consent

By providing your phone number, you authorize Kalona Cooperative Technology Company (KCTC) to send SMS and MMS alerts. You represent that you own the mobile account or have the owner’s permission to enroll. This consent remains valid even if your number appears on a “Do Not Call” list. Your wireless carrier may apply standard message and data rates to these transmissions.

Types of Alerts

KCTC automatically sends informational and emergency messages to keep you updated. These communications include:

  • Service Updates: Information on planned or unplanned outages.

  • Account Notifications: Billing details, payment confirmations, and appointment reminders.

  • Optimizations: Notifications about service quality or speed improvements.

  • Marketing: Special promotions or new offers.

Opting Out

Cancel these alerts at any time by texting STOP to 800-656-8510. You must send the word “STOP” alone, without extra characters or spaces, to ensure the automated system recognizes your request. While we attempt to process other cancellation methods, using the “STOP” keyword is the only way to guarantee a prompt removal. KCTC assumes no liability for continued messages if you use an unapproved opt-out method. We will send one final text to confirm your cancellation.

Support and Frequency

Visit https://www.kctc.net or call 319-656-3668 for assistance. You can also text HELP to 800-656-8510 if you are currently registered. Most users receive between 3 and 5 messages per month, though local maintenance or account activity may change this frequency.

Legal Limitations and Liability

KCTC provides the alert service “as is” and cannot guarantee that messages will always arrive on time or remain private. Since we do not control third-party wireless networks, we disclaim all warranties regarding signal reliability or security. By using the service, you agree to these legal conditions:

  • Limited Liability: You release KCTC from any claims involving lost, delayed, or misdirected messages.

  • Indemnification: You agree to defend KCTC against any third-party legal claims resulting from your use of the service.

  • Jurisdiction: The laws of the State of Iowa govern these terms. You agree to resolve any disputes exclusively in Iowa courts.

Updates to Terms

KCTC reserves the right to modify these rules or cancel the alert service at its discretion. We recommend checking these terms regularly for updates. Your continued receipt of messages confirms your acceptance of any modified policies.