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KCTC Service
SUPPORT

We are committed to customer care and satisfaction.
If you need assistance with any KCTC service, please contact us using the following information:
Business Hours:
Mon-Fri 8:00am-5:30pm
Phone:
319-656-3668
Technical Support Email:
support@kctc.net
Billing Support Email:
billing@kctc.net
Frequently Asked Questions
Internet
How to install your
wireless mesh extender
How to check cables on your
managed wifi router
How to check your
network adapter
How to install your
wired mesh extender
How to use the on / off on your
managed wifi router
How to test your
internet speeds
How to reboot your
managed wifi router
How to replace the battery in your UPS (uninterruptible power supply)
Television
How to replace the batteries in your
Amino remote control
Click below for remote instructions
for Amino Remotes
Skitter TV & Remote Storage DVR
How to record a show with
remote storage DVR
How to use RestartTV
with SkitterTV
How to set your
rating PIN in Skitter TV
How to change your
password in Skitter TV
How to access DVR recordings
in skitter TV
How to view airings
in skitter TV
How to add channels
to favorites in Skitter TV
How to set a
purchase PIN in Skitter TV
How to record a series
with remote dvr
How to search the
guide in Skitter TV
How to set auto
tune in Skitter TV
Billing
What is the federal universal service charge (FUSC)?
The federal government has established national programs to support the provision of telecommunications services to schools, libraries, rural health-care providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.
As a result of recent judicial action and federal regulatory response affecting the collection of funds supporting these programs, Kalona Cooperative Technology Company charges a Federal Universal Service Charge (FUSC).
The amount of the monthly surcharge will vary quarterly. Generally, the surcharge will be applied per telephone line. However, customers using dedicated interstate special-access circuits (Kalona internet customers) will be assessed a percentage of their monthly interstate service amount.
What is the “End User Charge” on my KCTC phone bill?
“Commonly referred to as the “End User Access” charge on your bill, this charge is part of the FCC’s ongoing effort to promote a competitive framework for the U.S. telecommunications industry.” This fee is regulated and capped by the Federal Communications Commission (FCC), not by state public utility commissions. It is not a tax or a fee charged by the government. The purpose of the charge is to ensure that all Americans can afford at least a minimal level of basic telephone service, regardless of a rural or urban location.
What are capital credits?
One of the benefits of being a cooperative member is that you are entitled to receive a portion of the cooperative earnings. A capital credit refund is a way of distributing the cooperative’s net income to its members. Capital credit refunds issued in the form of allocated surplus can only be retired, or paid to members, upon approval of the board of directors. Each time a capital credit distribution is issued, the cooperative will notify eligible members of their refunds.
What is a cooperative?
“An organization owned collectively by members who share in its benefits.” Kalona Cooperative Technology Company was established by its members to provide themselves with a vitally needed telecommunications service. This will provide member’s economic and community standards and will also provide significant long-range benefits and contributions both to the community and subscribers.
FOR BILLING QUESTIONS PLEASE CALL 319-656-3668 OR EMAIL BILLING@KCTC.NET
Telephone
How do I know where my telephone wires are located?
Before digging in your yard, it is VERY important to have all your cables located. Call Iowa One Call at 1-800-292-8989 at least TWO days before you dig. Click here for additional information.
How do I change my calling features?
To change your calling features, please log into your SmartHub account.
Voicemail
HOW TO SETUP YOUR VOICEMAIL ACCOUNT
Before you can make full use of E-voice, KCTC’s new voicemail system, you will need to set up your account by calling 656-MAIL(6245) from your own telephone. When prompted, enter the PIN# 0000.
First time sign-in involves three steps:
- you must change your PIN
- you must record your name
- you must choose a greeting to play to callers
You may skip first-time sign-in once by pressing the * key twice, but after skipping it once, you must complete the setup the next time you call in.
Changing your PIN
First, to secure your account, you must set up a new PIN.
- Enter a new PIN, pressing # when finished.
- Confirm the new PIN by re-entering it and pressing # when finished.
- Next, you are prompted to record your name. Record your name and press # when finished.
Choosing a greeting
Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.
- To record a personal greeting, press 1. Record your personal greeting, and press # when finished.
- To use a system-generated greeting that announces your recorded name, press 2.
- To use a system-generated greeting that reads out your phone number, press 3.
- To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.
An announcement plays back your selected greeting.
- To record or select a different greeting, press 1.
- To save it and use it as your greeting, press #.
This is the last step in setting up your mailbox. Once you have finished, you are transferred to the Main Menu.
List of Voicemail Menu Options:
- Email Settings for iOS Devices
- Email Settings for Android
- Email Settings for Windows 10
- Email settings for Outlook
Email settings for iPhone or iPad
TO ADD AN EMAIL ACCOUNT TO YOUR IOS DEVICE
Open the SETTINGS app
Tap MAIL
Tap ACCOUNTS
Tap ADD ACCOUNT
Tap OTHER
Tap ADD MAIL ACCOUNT
NAME = enter your full name
EMAIL = your-full-email-address@kctc.net
PASSWORD = enter your email password
DESCRIPTION = KCTC
Tap NEXT
Tap IMAP
NAME = enter your full name
EMAIL = your-full-email-address@kctc.net
DESCRIPTION = KCTC
INCOMING MAIL SERVER:
HOST NAME = imap.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
OUTGOING MAIL SERVER:
HOST NAME = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
Tap NEXT
Tap SAVE
TO VERIFY AN EXISTING EMAIL ACCOUNT
Open the SETTINGS app
Tap MAIL
Tap ACCOUNTS
Tap the account you want to verify
Tap ACCOUNT
NAME = your full name
EMAIL = your-full-email-address@kctc.net
DESCRIPTION = KCTC
INCOMING MAIL SERVER:
HOST NAME = indigo.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = your email password
OUTGOING MAIL SERVER:
Tap SMTP
PRIMARY SERVER:
Tap the primary server
SERVER = on
HOST NAME = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD = your email password
USE SSL = on
AUTHENTICATION = MD5 challenge-response
SERVER PORT = 587
Tap DONE
Tap ACCOUNT
Tap ADVANCED
MAILBOX BEHAVIORS:
all = on my iphone
MOVE DISCARDED MESSAGES INTO:
DELETED MAILBOX = on
DELETED MESSAGES:
REMOVE = after one week
INCOMING SETTINGS:
USE SSL = on
AUTHENTICATION = MD5 challenge-response
IMAP PATH PREFIX = /
SERVER PORT = 993
S/MIME = off
Tap ACCOUNT
Tap DONE
Email settings for Android
Open the SETTINGS app
Tap ACCOUNTS & SYNC
Tap ADD ACCOUNT
Tap EMAIL
EMAIL ADDRESS = your-full-email-address@kctc.net
PASSWORD = enter your email password
Tap MANUAL SETUP
Tap IMAP
USERNAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
IMAP SERVER = imap.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 993
IMAP PATH PREFIX = blank
Tap NEXT
SMTP SERVER = smtp.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 465
Check REQUIRE SIGNIN
USERNAME = your-full-email-address@kctc.net
PASSWORD = enter your email password
Tap NEXT
Set how frequently you want your phone to check for new mail
Tap NEXT
GIVE THIS ACCOUNT A NAME = your-full-email-address@kctc.net
YOUR NAME = enter your full name
Tap NEXT
Email settings for Windows 10
Open the Windows 10 Mail App
Click the Settings Gear Icon
The Settings Menu will appear
Click Accounts
The Accounts Menu will apear
Click Add Account
The Choose An Account Window will appear
Scroll down
Click Advanced Setup
The Advanced Setup Window will appear
Click Internet Email
The Internet Email Account Window will appear
Account Name = your-full-email-address@kctc.net
Your Name = your full name
Incoming Email Server = imap.kctc.net
Account Type = IMAP4
Email Address = your-full-email-address@kctc.net
User Name = your-full-email-address@kctc.net
Password = your email password
Outgoing (SMTP) Email Server = smtp.kctc.net
Outgoing server requires authentication = Check
Use the same username and password for sending email = Check
Require SSL for incoming email = Check
Require SSL for outgoing email = Check
Click Sign In
Click Done
Open MICROSOFT OUTLOOK
Click the FILE menu
Click the ACCOUNT SETTINGS menu
Click the ACCOUNT SETTINGS option
The ACCOUNT SETTINGS window will appear
Click the EMAIL tab
Click NEW
The ADD NEW ACCOUNT – CHOOSE SERVICE window will appear
Click EMAIL ACCOUNT
Click NEXT
The ADD NEW ACCOUNT – AUTO ACCOUNT SETUP window will appear
Click MANUALLY CONFIGURE SERVER SETTINGS
Click NEXT
The ADD NEW ACCOUNT – CHOOSE SERVICE window will appear
Click INTERNET EMAIL
Click NEXT
The ADD NEW ACCOUNT – INTERNET EMAIL SETTINGS window will appear
YOUR NAME = enter your full name
EMAIL ADDRESS = your-full-email-address@kctc.net
ACCOUNT TYPE = IMAP
INCOMING MAIL SERVER = imap.kctc.net
OUTGOING MAIL SERVER = smtp.kctc.net
USER NAME = your-full-email-address@kctc.net
PASSWORD =enter your email password
Check REMEMBER PASSWORD
Click MORE SETTINGS
The INTERNET EMAIL SETTINGS window will appear
Click the OUTGOING SERVER tab
Check MY OUTGOING SERVER REQUIRES AUTHENTICATION
Check USE SAME SETTINGS AS MY INCOMING SERVER
Click the ADVANCED tab
INCOMING SERVER – USE THE FOLLOWING ENCRYPTION = auto
OUTGOING SERVER – USE THE FOLLOWING ENCRYPTION = auto
Click OK
The ADD NEW ACCOUNT – INTERNET EMAIL SETTINGS window will appear
Click NEXT
THE ADD NEW ACCOUNT – CONGRATULATIONS window will appear
Click FINISH