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KCTC Service

SUPPORT

We are committed to customer care & satisfaction

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Let us help with any questions or comments.

Looking for remote access help?

Click here!

And call us at 319-656-3668 to allow a tech to connect to your device.

Video Guides & Support

Internet

How to install your
wireless mesh extender

How to install your
wired mesh extender

How to reboot your
managed wifi router
How to check cables on your
managed wifi router
How to use the on / off on your
managed wifi router
How to Replace the Battery in your ups
(uninterruptible power supply)
How to check your
network adapter
Z
Adding a White
Mesh Unit to your router
What is 2.4 and 5g?
Jeremy Gugel Explains

Command IQ:
Setup

Command IQ:
User Guide

Command IQ:
Features

Command IQ:
How to change Wifi password

Command IQ:
Guest Network

Television

How To Reboot Your
Amino Set top Box
How to replace the batteries
in your amino remote
How To Change The Input Or
Source On Your Television

Click below for remote instructions
for Kamai Remotes

Click Here for a printable
Quick Reference Sheet

Click below for remote instructions
for Amino Remotes

Click below for remote instructions
for ADB Remotes

Learn to Program Your
Amino Remote

Skitter TV & Remote Storage DVR

How to record a show with
remote storage DVR
How to Access DVR recordings
in Skitter TV

How to record a series
with remote dvr

How to use Restart TV
With SkitterTV

How to View Airings
in Skitter TV

How to search the guide
in skitter tv

How to set your
rating pin in skitter tv

How to add channels
to favorites in skitter tv

How to set auto
tune in skitter tv

How to change your
password in skitter tv

How to set a
purchase pin in skitter tv

Firestick Epic Video Users Guide

Billing

What is the federal universal service charge (FUSC)?

The federal government has established national programs to support the provision of telecommunications services to schools, libraries, rural health-care providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

As a result of recent judicial action and federal regulatory response affecting the collection of funds supporting these programs, Kalona Cooperative Technology Company charges a Federal Universal Service Charge (FUSC).

The amount of the monthly surcharge will vary quarterly. Generally, the surcharge will be applied per telephone line. However, customers using dedicated interstate special-access circuits (Kalona internet customers) will be assessed a percentage of their monthly interstate service amount.

What is the “End User Charge” on my KCTC phone bill?

“Commonly referred to as the “End User Access” charge on your bill, this charge is part of the FCC’s ongoing effort to promote a competitive framework for the U.S. telecommunications industry.” This fee is regulated and capped by the Federal Communications Commission (FCC), not by state public utility commissions. It is not a tax or a fee charged by the government. The purpose of the charge is to ensure that all Americans can afford at least a minimal level of basic telephone service, regardless of a rural or urban location.

What are capital credits?

One of the benefits of being a cooperative member is that you are entitled to receive a portion of the cooperative earnings. A capital credit refund is a way of distributing the cooperative’s net income to its members. Capital credit refunds issued in the form of allocated surplus can only be retired, or paid to members, upon approval of the board of directors. Each time a capital credit distribution is issued, the cooperative will notify eligible members of their refunds.

What is a cooperative?

“An organization owned collectively by members who share in its benefits.” Kalona Cooperative Technology Company was established by its members to provide themselves with a vitally needed telecommunications service. This will provide member’s economic and community standards and will also provide significant long-range benefits and contributions both to the community and subscribers.

FOR BILLING QUESTIONS PLEASE CALL 319-656-3668 OR EMAIL BILLING@KCTC.NET

Telephone

How do I know where my telephone wires are located?

Before digging in your yard, it is VERY important to have all your cables located. Call Iowa One Call at 1-800-292-8989 at least TWO days before you dig. Click here for additional information.

How do I change my calling features?

To change your calling features, please log into your SmartHub account.

How to Replace Your UPS (uninterruptible power supply)

Voicemail

HOW TO SETUP YOUR VOICEMAIL ACCOUNT

Before you can make full use of E-voice, KCTC’s new voicemail system, you will need to set up your account by calling 656-MAIL(6245) from your own telephone. When prompted, enter the PIN# 0000.

First time sign-in involves three steps:

  1. you must change your PIN
  2. you must record your name
  3. you must choose a greeting to play to callers

You may skip first-time sign-in once by pressing the * key twice, but after skipping it once, you must complete the setup the next time you call in.

Changing your PIN

First, to secure your account, you must set up a new PIN.

  1. Enter a new PIN, pressing # when finished.
  2. Confirm the new PIN by re-entering it and pressing # when finished.
  3. Next, you are prompted to record your name. Record your name and press # when finished.

Choosing a greeting

Once you have successfully recorded your name, you are prompted to select a greeting. You can use a number of different types of greeting.

  • To record a personal greeting, press 1. Record your personal greeting, and press # when finished.
  • To use a system-generated greeting that announces your recorded name, press 2.
  • To use a system-generated greeting that reads out your phone number, press 3.
  • To use a system-generated greeting that neither announces your name nor reads out your phone number, press 4.

An announcement plays back your selected greeting.

  • To record or select a different greeting, press 1.
  • To save it and use it as your greeting, press #.

This is the last step in setting up your mailbox. Once you have finished, you are transferred to the Main Menu.

List of Voicemail Menu Options:

Before setting up your KCTC email address on a new device, please considering replacing your existing KCTC email address with a new one. Google.com and Outlook.com both offer free email address hosting/registration.

Information you will need to set up your email:

Authentication/General Settings:
Account/Username = [your email address]@kctc.net
Password = [your kctc email password]

Incoming Mail Settings (Always use IMAP):
IMAP SERVER = imap.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 993

Outgoing Mail Settings:
SMTP SERVER = smtp.kctc.net
SECURITY TYPE = SSL/TLS
PORT = 465