Discover how our VOIP Telephone Service is packed with features that will enhance your day-to-day business activities and make your life easier.

Voice Over Internet Protocol (VOIP) provides businesses with state of the art communication services.

Tired of complex, expensive communication systems?

Now you can improve the experience for everyone, slash costs, and improve your team’s performance.

Say goodbye to the bulky expensive servers.

The only equipment you need are the phones.

KCTC Voip Phone

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A feature rich mobile app

Reliable customer support

Reporting capabilities

Wide variety of hardware options

Advanced Phone Features

Advanced Call Management

Call Routing

Auto Attendant

Business Text Messaging

Call Analytics

Call Forwarding

Call Park

Whisper, Listen and Barge

Video Colab.

Call Queues

Call Recording and Rating

Call Screening

Call Transfer

Conference Bridge

Custom Music on Hold

Mobile App

Live Analytics

Number Porting (keep existing phone numbers)

Online Fax

Speed Dial

Three-way Calling

Voicemail Forwarding

Voicemail Greetings

Listen to Recordings

Voicemail to Email

VoIP Caller ID

Text to Speech

Speech to Text

Voicemail Transcription

Domain Chat


Answering Rules

KCTC Voice over IP (VoIP) Telephone Service

Do you find your company missing calls, or, worse yet, sales, due to a lack of functionality or features? Or, do you just need one? With our new VoIP solution you can rest assured that your business needs will not only be met but exceeded. Whether you’re in Washington County or beyond, with one location or many, a business that’s small or large, KCTC VoIP is the choice for you!

  • Turn-Key White Glove Solution: Training,
    configuration changes, and staying up-to-date in
    the Cloud.
  • Never Miss Another Phone Call: Calls can be
    forwarded automatically to your cell phone even if
    your office experiences a power outage.
  • After Hour Calls: We can set up recordings and
    program so that callers can dial other extensions
    and emergency lines.
  • All of the Features of an On-Premises Phone System
    including Auto Attendant, voicemail to e-mail, and
    Call Forwarding.
  • Work From Home: Your Smartphone is Your Office
    Phone: By downloading our app on your
    smartphone, you can use your cell phone as your
    office phone, i.e. transferring calls and
    conferencing. You’ll never have to give out your
    personal phone number again!
  • On-Call Staff Transfer: With a click of a button you
    can transfer On-Call status to your staff members.
VOIP info
  • Call Recording: Useful tool for training new
  • Instant Dialing: Speed dial any phone number
    from your computer with just a press of a key.
  • Computer/CRM Integration: Increase efficiency by
    managing calls with your computer.
  • Avoid Obsolescence: We keep your phone system
    current in our Cloud.
  • Multi-Site Capabilities: Seamless phone operations
    throughout all of your office locations.
  • Phone Services for Off-Site Staff: Keep all of your
    staff connected seamlessly no matter where they
  • Ability to Take on Your Company’s Workload: With
    optimized technology, your VoIP system will never
    go down because too many calls are being
    made, and the system can grow with your
  • Low-Cost and Easy to Install: Installing and setting
    up a new VoIP system in your office is easy and
  • Local – Same Day Support: Our local technicians
    are ready to respond immediately to keep your
    business running smoothly and without issues.
  • Keep your phone number: We can port your
    existing telephone numbers to your new VoIP
    system for a frustration free transition.
  • No large controller necessary: Free up space and
    resources without the need for large complicated
    server equipment.

The tech was on time; he worked really quickly and explained everything to me really well.

Kalona Brewing Co.

Take your business to the next level of professionalism whether you are in the office or working remotely.

THANK YOU for going the extra mile to ensure we had excellent quality service! I want you to know that I have yet to meet a KCTC employee that I am not completely impressed with their skills or customer service abilities. So I just wanted to say thank you. You have made a lifelong customer of the Ottumwa Family YMCA!

Ottumwa Family YMCA

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