TERMS & CONDITIONS
KCTC ALERTS
FREQUENTLY ASKED QUESTIONS
What is KCTC ALERTS?
KCTC ALERTS is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either KCTC or the Customer with the use of “KEYWORDS”. More information can be found at our website at www.KCTC.net/Alerts
Why should I use KCTC Alerts?
KCTC Alerts is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
Will I constantly be getting messages from KCTC?
NO! KCTC will send customers 3 – 5 messages per month. Examples may include balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown below.
Will you sell my information to others?
NO! KCTC protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from KCTC through the GOCare service.
How much will KCTC Alerts cost me?
KCTC does not charge for KCTC Alerts. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.
Do I have to use KCTC Alerts?
KCTC’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 1-800-656-8510.
Does Capitalization matter when I am texting to the Company?
No. GOCare recognizes upper and lower-case letters as the same.
What if I get a new mobile number?
Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your KCTC account with your new mobile contact number (and delete the old mobile number).
How do I Opt-Out of or stop receiving the KCTC Alerts message alerts?
To Opt-Out, text STOP (without additional characters or spaces) to 1-800-656-8510.
Which wireless carriers support the KCTC Alerts text message service?
Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see KCTC’s Terms and Conditions.
KEYWORD REFERENCE GUIDE
HELP
Text the word HELP to 1-800-656-8510 to receive a text with available KEYWORDS to access your account information and hotlink to more information.
STOP
Text the word STOP to 1-800-656-8510 at any time during the month to stop receiving text account alerts to your mobile phone.
ACCT
Text the word ACCT to 1-800-656-8510 at any time to receive your account number on your mobile phone.
APPT
Text the word APPT to 1-800-656-8510 to receive a text message with any scheduled appointments you might have.
CONFIRM
Text the word CONFIRM to 1-800-656-8510 at any time to confirm your scheduled installation or trouble ticket dispatch appointment.
REMOVE
Text the word REMOVE to 1-800-656-8510 at any time to cancel your trouble ticket dispatch if the issue has been resolved and a technician is no longer needed.
CHANGE
Text the word CHANGE to 1-800-656-8510 at any time to request a change to the date and/or time of your installation or trouble ticket appointment.
BAL
Text the word BAL to 1-800-656-8510 at any time during the month to receive a text message with your current balance due & the date it is due.
PAY
Text the word PAY to 1-800-656-8510 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
WIFI
Text the word WIFI to 1-800-656-8510to receive a text message which provides details about your WIFI service.
HEALTH
Text the word HEALTH to 1-800-656-8510 to receive a text message listing devices on your network and their signal strength.